Currency and Prices:
- Q: What currency are the prices on the site?
- A: All prices are in USD.
Order and Shipping:
- Q: I just placed an order, when will it ship?
- A: We strive to ship items promptly. Please allow 4-7 days for production, and the average shipping time is 15-21 days. Tracking numbers are updated 3-5 days after shipping. If no tracking number is received after 7 business days, email us at [email protected].
Returns and Refunds:
- Q: Can I return my order? What if there is an issue?
- A: We offer a 100% money-back guarantee for defective or damaged products. You have 30 days to return it for a full refund, shipping at your own expense. Once we receive the product, a full refund will be issued. Include your name and order number on returned parcels. Note: Wait for your package to arrive before returning for a refund.
Order Cancellation:
- Q: Can I cancel my order?
- A: Yes, you can cancel your order penalty-free! Must be done before shipping. If the item is already shipped, use our easy return system for a full refund.
Incorrect Address:
- Q: I entered an incorrect address, what do I do now?
- A: If the address is misspelled or incorrect, reply to your order confirmation email to confirm. If within 24 hours, email us at [email protected]. After 24 hours, no refunds for incorrect submissions.
Shipping Duration:
- Q: How long does shipping take?
- A: Shipping times vary; we ship worldwide from different fulfillment centers. Average shipping time is 15-25 business days.
General Assistance:
- Q: I have an unanswered question, can you help?
- A: Absolutely! Reach out to us at [email protected]. For a prompt response, attach your order number and clearly address the problem. We’re here to make your home beautiful!